INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Typically, sellers aim to provide products consistent with the images shown, but slight variations (like minor packaging updates or color differences due to lighting) might occur. You can check the product description for details, or reach out to the seller directly to confirm specific details about the item.

Where can I view my order?
  •  log into your account, then look for sections named "Orders," "Purchase History," or "My Orders"—your order details will be listed there.
  • If you ordered via a mobile app, the same "Orders" tab (usually in the "My Account" or profile menu) will show your order information.
  • For in-store orders (if tracked digitally), check the store’s app/website under your account, or contact their customer service with your purchase details.
How can I return an item?
1.Initiate the return: go to "My Orders," select the item, and click "Request Return" (fill in reasons, upload photos if needed).
2.Follow the seller’s instructions: They may ask you to ship the item back (with a provided label)
3.Wait for confirmation: Once the seller receives the item, they’ll process a refund or exchange.
Will you restock items indicated as “out of stock?”
  1. Possible restock: Maybe we will restock popular items—you can check the product page for a "Notify Me When In Stock" option (to get alerts when it’s available).
  2. No restock: Some items (e.g., limited-edition, discontinued products) may not be restocked; in this case, we usually notes this in the product description.
To confirm, you can:
  • Check the product page for restock hints.
  • Contact the our customer service directly to inquire about the restock timeline.
Where can I track my shipment?

In our homepage "Track", you can enter the tracking number and you will be able to see it

When will my order arrive?

  • Shipping method selected: Standard Free shipping usually takes 10-15 business days, while expedited shipping (e.g., express, priority) can arrive in 3-5 business days. Cross-border orders may take 7–30 business days due to customs clearance and international logistics.
    Delivery address: Orders sent to remote areas may have a 1–3 day delay compared to those delivered to urban centers.
    Order processing time: Please note that the arrival time does not include the seller’s order processing period (usually 1–2 business days for packaging and handover to the courier).

How can I pay for my order?
We support multiple secure payment methods for your convenience, and the available options may vary slightly by your region and order amount:
 
  1. Credit/Debit Cards: Major cards such as Visa, Mastercard, American Express, and UnionPay are accepted. Simply enter your card details on the payment page to complete the transaction.
  2. Digital Wallets: Popular options like PayPal, Apple Pay, Google Pay, and Alipay are available for faster checkout—you can link your account and pay with just one click.
  3. Bank Transfers: For large-value orders, you can choose to transfer funds directly to our designated bank account. Please note that bank transfers may take 1–3 business days to be confirmed, and your order will be processed only after the payment is received.
 
Tips:
 
  • All payments are encrypted to ensure the security of your personal and financial information.
  • If you encounter a payment failure, please check if your card has sufficient funds, if the payment limit is set, or if your region is supported. You can also contact our customer service for further assistance.
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