Will I receive the same product that I see in the picture?

Typically, sellers aim to provide products consistent with the images shown, but slight variations (like minor packaging updates or color differences due to lighting) might occur. You can check the product description for details, or reach out to the seller directly to confirm specific details about the item.

Where can I view my order?
  • For online shopping platforms (like Amazon, eBay, or local e-commerce sites), log into your account, then look for sections named "Orders," "Purchase History," or "My Orders"—your order details will be listed there.
  • If you ordered via a mobile app, the same "Orders" tab (usually in the "My Account" or profile menu) will show your order information.
  • For in-store orders (if tracked digitally), check the store’s app/website under your account, or contact their customer service with your purchase details.
How can I return an item?
1.Initiate the return: go to "My Orders," select the item, and click "Request Return" (fill in reasons, upload photos if needed).
2.Follow the seller’s instructions: They may ask you to ship the item back (with a provided label)
3.Wait for confirmation: Once the seller receives the item, they’ll process a refund or exchange.
Will you restock items indicated as "out of stock?"
  1. Possible restock: Maybe we will restock popular items—you can check the product page for a "Notify Me When In Stock" option (to get alerts when it’s available).
  2. No restock: Some items (e.g., limited-edition, discontinued products) may not be restocked; in this case, we usually notes this in the product description.
To confirm, you can:
  • Check the product page for restock hints.
  • Contact the our customer service directly to inquire about the restock timeline.
Where can I track my shipment?

In our homepage "Track", you can enter the tracking number and you will be able to see it

When will my order arrive?

Shipping method selected: Standard shipping usually takes 10-15 business days, while expedited shipping (e.g., express, priority) can arrive in 3-5 business days. Cross-border orders may take 7–30 business days due to customs clearance and international logistics.
Delivery address: Orders sent to remote areas may have a 1–3 day delay compared to those delivered to urban centers.
Order processing time: Please note that the arrival time does not include the seller’s order processing period (usually 1–2 business days for packaging and handover to the courier).

How can I pay for my order?
We support multiple secure payment methods for your convenience, and the available options may vary slightly by your region and order amount:
 
  1. Credit/Debit Cards: Major cards such as Visa, Mastercard, American Express, and UnionPay are accepted. Simply enter your card details on the payment page to complete the transaction.
  2. Digital Wallets: Popular options like PayPal, Apple Pay, Google Pay, and Alipay are available for faster checkout—you can link your account and pay with just one click.
  3. Bank Transfers: For large-value orders, you can choose to transfer funds directly to our designated bank account. Please note that bank transfers may take 1–3 business days to be confirmed, and your order will be processed only after the payment is received.
 
Tips:
 
  • All payments are encrypted to ensure the security of your personal and financial information.
  • If you encounter a payment failure, please check if your card has sufficient funds, if the payment limit is set, or if your region is supported. You can also contact our customer service for further assistance.
How can I contact you?
You can reach our customer service team through the following convenient and efficient channels. We aim to respond to your inquiries within 24 business hours:
Email Support:[email protected]
Send your detailed questions (with order number, if applicable) to our dedicated email: [email protected]. We will reply with a solution or further clarification as soon as possible.
whatsapp:+8618651768915
Visit vscheap.com and look for the "whatsapp" icon (usually at the bottom right corner of the page). Click it to start a real-time conversation with our customer service representative during business hours (Mon–Fri, 9:00 AM–6:00 PM UTC+8).
Contact Form
Go to the "Contact Us" page on vscheap.com, fill out the form with your name, email, subject, and message, then submit it—we will get back to you promptly.
Note: For faster assistance, please include your order number, registered email, and clear problem description when contacting us.
 
What is your after-sales service policy?
At vscheap.com, we are committed to providing reliable after-sales support to ensure your shopping satisfaction. Our core after-sales policies are as follows:
 
  1. Return & Refund Policy
    • Time Window: You can apply for a return or refund within 30 days of receiving the item.
    • Eligibility: Items must be unused, in their original packaging, and with all accessories intact. Customized products, perishable goods, and personal care items are non-returnable unless damaged or defective.
    • Refund Method: Once your return is approved and we receive the item, the refund will be processed within 3–5 business days and credited back to your original payment method.
     
  2. Exchange Policy
    • If you receive a wrong, damaged, or defective item, we offer a free exchange. Simply contact our customer service within 7 days of receipt, provide relevant proof, and we will arrange for a replacement to be sent to you.
     
  3. Warranty Service
    • Most of our products come with a 12-month warranty against manufacturing defects. During the warranty period, we will provide free repair, replacement, or refund for quality issues (excluding damage caused by improper use, accidental damage, or unauthorized disassembly).
     
  4. After-Sales Support Channels
    • For any after-sales issues, you can contact us via: Order Page Message Center, Live Chat, or [email protected]. Our team will respond within 24 business hours and assist you until the issue is resolved.
     
 
Tip: To speed up the after-sales process, please prepare your order number, clear photos/videos of the issue, and purchase proof before contacting us.
When will I receive my refund?
The refund will be processed and credited back to your original payment method, with the arrival time depending on the processing stage and payment channel. Here is the detailed timeline and breakdown:
 
  1. Processing Stages & Timelines
    • Application Review: We will review your return/refund application within 24 business hours after submission. If the item needs to be returned, we will initiate the refund within 3–5 business days after confirming receipt and passing the inspection of the returned goods.
    • Refund Initiation: After approval, we will issue the refund within 1–2 business days, and the funds will be returned via your original payment method.
    • Payment Channel Processing: The time taken for the funds to reach your account depends on the payment method you used (see details below).
     
  2. Refund Arrival Time by Payment Method
    Payment MethodEstimated Arrival TimeNotes
    PayPal1–3 business daysUsually arrives within 24 hours after the refund is initiated
    Credit/Debit Card (Visa, Mastercard, etc.)3–7 business daysSubject to card issuer and international card organization settlement cycles
    Alipay/WeChat Pay (Balance)1–2 business daysFunds will be credited to your wallet balance directly
    Alipay/WeChat Pay (Linked Card)3–7 business daysIncludes bank processing time after the payment platform forwards the refund
    Bank Transfer5–10 business daysCross-border transfers may take 7–15 business days due to multiple intermediary bank clearances
     
  3. Factors Affecting Refund Delay
    • Holidays/Weekends: Bank and payment channel processing may be suspended, leading to delays of 1–3 days.
    • Incomplete Documentation: Missing photos, videos, or order information may prolong the review process.
    • Account/Payment Issues: Incorrect payment account information or frozen accounts may cause refund failures or delays.
     
  4. How to Check Refund Status
    • Log in to your vscheap.com account → Go to "My Orders" → Select the relevant order → View "After-sales Record" for real-time progress.
    • Check the transaction history of your payment account (e.g., bank statement, PayPal activity) to confirm the arrival of the refund.
     
 
Note: If the refund has not arrived beyond the above timeframes, please contact us via [email protected] with your order number and payment method for further verification.