Our Working Process 

At vscheap.com, we are committed to providing a seamless, transparent, and efficient shopping experience for global customers. Our working process covers every link from your order placement to the safe delivery of goods, with professional teams escorting each step. Here is the detailed breakdown:

1. Product Selection & Order Placement

This is the starting point of your shopping journey. We have a professional product team that strictly selects high-quality goods from global suppliers, covering categories such as apparel, electronics, home goods, and accessories. Each product is marked with detailed information, including specifications, materials, sizes, and shipping details, to help you make informed choices.
When you find your desired products, simply add them to the shopping cart, fill in the accurate shipping address (including postcode and contact information), select your preferred payment method (we support PayPal, credit cards, bank transfers, and other global mainstream payment methods), and submit the order. Our system will immediately send an order confirmation email to your registered mailbox, including the order number, product list, and payment amount.

2. Payment Verification & Order Confirmation

After you complete the payment, our financial team will verify the payment information within 1-2 working hours. We use advanced encryption technology to ensure the security of your payment data, preventing any potential risks.
Once the payment is confirmed, we will send a second email to inform you that your order has been confirmed and is being processed. If there is any problem with the payment (such as insufficient funds or payment failure), our customer service team will contact you via email or phone in a timely manner to assist you in solving the problem.

3. Warehouse Picking & Quality Inspection

After the order is confirmed, our warehouse system will automatically generate a picking list. The professional warehouse staff will accurately pick the corresponding products from the warehouse according to the list, ensuring that the product model, specification, and quantity are consistent with your order.
Subsequently, our quality inspection team will conduct a strict inspection of the picked products. The inspection items include product appearance, functionality, packaging integrity, etc. Only products that pass all inspection items will enter the next packaging link. If unqualified products are found, we will immediately replace them with new ones to ensure that you receive high-quality goods.

4. Professional Packaging & Shipping Arrangement

For international shipping, packaging is crucial. We use shockproof, waterproof, and pressure-resistant packaging materials to wrap the products, especially for fragile items (such as glassware and electronics), we will add extra buffer materials to avoid damage during transportation.
After packaging, we will affix the shipping label (including your shipping address, contact information, and order number) to the package. Then, we will cooperate with well-known international logistics companies (such as DHL, FedEx, UPS, and EMS) to arrange the shipment. We will choose the most suitable logistics route according to your location and shipping requirements, balancing timeliness and cost-effectiveness.
After the package is shipped, we will send a shipping notification email to you, including the tracking number and logistics query link. You can track the real-time location of the package through the link at any time.

5. International Transportation & Customs Clearance Assistance

During the transportation process, we will keep in close contact with the logistics company to monitor the transportation status of the package. If there is any abnormal situation (such as delay or detention), we will take the initiative to communicate with the relevant parties to solve the problem and inform you of the progress in a timely manner.
For customs clearance, we will provide you with all the necessary documents (such as commercial invoice, packing list, and customs declaration form) in advance to ensure that the package can pass through the customs smoothly. If you need to provide additional materials for customs clearance, our customer service team will guide you through the process in detail.

6. Package Delivery & After-Sales Service

When the package arrives at your local area, the logistics company will contact you to arrange the delivery. Please keep your phone unblocked to ensure that you can receive the package smoothly. After receiving the package, please check the outer packaging first. If there is any damage or missing items, please take photos and contact us within 48 hours.
We provide a comprehensive after-sales service guarantee. If you are not satisfied with the product (such as wrong size, quality problem), you can apply for return or exchange within 7 days after receiving the package. Our customer service team will reply to your request within 24 working hours and provide you with a professional solution. In addition, we also provide a one-year warranty service for some electronic products. If you encounter any problems during use, you can contact us at any time for technical support.

7. Customer Feedback & Process Optimization

Your satisfaction is our greatest motivation. After the completion of the shopping, we will send a feedback survey email to you, inviting you to evaluate our products, services, and logistics. We carefully collect every piece of your feedback and continuously optimize our working process and service quality to provide you with a better shopping experience.
If you have any questions about our working process during shopping, please feel free to contact our 24/7 online customer service. We are always ready to serve you!